OCLC

Question Point
QuestionPoint reference management service provides libraries with tools to interact with users in multiple ways, using both chat and email. The Web-based chat tool with co-browsing capability, coupled with the email reference component, enable seamless integration of chat, follow up and referral, as well as one-stop reporting tools for all types of reference services. 24/7 Reference Cooperative provided by a cooperative of participating QuestionPoint libraries supporting your users 24 hours a day, seven days a week.